Refund & Return Policy
At Okunriin, we are committed to delivering high-quality products and a satisfying customer experience. If for any reason you’re not satisfied with your order, we offer a fair and transparent return and refund policy in accordance with consumer protection standards.
1. Eligibility for Returns
We accept returns under the following conditions:
– The item(s) must be returned within 7 days of delivery.
– Product(s) must be unused, unopened, and in original condition and packaging.
– Returns must be accompanied by proof of purchase (order confirmation or receipt).
Due to the nature of our products (personal care and wellness), we do not accept returns of used or opened items for hygiene and safety reasons.
2. Non-Returnable Items
The following items are not eligible for return or refund:
– Opened or used skincare, haircare, or wellness products
– Items purchased during final sales or promotional campaigns
– Gift cards or free items received as part of a promo
3. Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or you receive the wrong product, please contact us within 48 hours of delivery with photo evidence. We’ll work quickly to resolve the issue and offer a replacement or full refund, depending on the situation.
4. Refund Process
If your return is approved:
– A refund will be processed to your original payment method.
– Refunds typically take 5–10 business days depending on your bank or payment provider.
– You’ll receive a confirmation email once your refund has been issued.
Please note: Shipping fees are non-refundable, and customers are responsible for return shipping unless the error was from our end.
5. Exchanges
We do not offer direct product exchanges at this time. If you wish to get another item, please return the original (if eligible) and place a new order.
6. How to Initiate a Return
To request a return or refund, contact our support team via:
Email: orders@okunriin.com
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
1. Check with your bank or payment provider.
2. Contact our team at orders@okunriin.com for assistance.
8. Contact Us
If you have any questions about this policy or need help with your return, please reach out:
Email: orders@okunriin.com
Website: https://okunriin.com